We are C4B.
C4B is a rapidly growing start up based in Ross-on-Wye, Herefordshire. We launched our fully managed sales chat service at the end of 2019 and are now delivering amazing online chat experiences to a wide range of clients.
What is online chat?
Online chat is a type of communication platform for websites that allows visitors to send instant messages to the business. Chat is becoming an industry standard with 42% of consumers using chat as their preferred method of contact. Implementing and using chat correctly can be an invaluable tool for driving sales, improving your customer experience and delivering the value of your brand.
Our chat product, C4B connect, is a fully managed sales chat solution designed to generate leads, drive sales, and provide an exceptional customer experience. Our team of professional receptionists receive all of our client’s incoming chats. Our team categorise and qualify incoming enquires, directing them in the appropriate direction or further qualifying potential leads before inviting our client’s sales team to join the chat.
Our client’s have had exceptional results from implementing our chat into their teams, with our clients reporting exciting leads from day 1.