Natasha Pocock, Porthaven Care Homes, Group Sales and Marketing Manager

“Having experienced web chat before and knowing how variable the quality of this type of service could be, it is fair to say I was sceptical when the guys from C4B approached us.  Being a provider of care services, we need to ensure that our prospective residents and their relatives are cared for from the outset and I just wasn’t sure that this could be achieved using a chat platform.   However, C4B worked with us to understand our requirements, providing a chat solution that was bespoked to meet the needs of our customer.   What I like most about C4B is that their team are able to connect qualified sales leads, directly with my sales team in real time, allowing us to be there when they need us most and ensuring the best possible customer experience throughout.  C4B are now an extension of my sales team and we wouldn’t be without them!”