Managed Live Chat for the Property Sector
Our team greet your online visitors and begin engaging with them from the moment they launch their chat.
As we use a fully UK based team of receptionist, we provide an outstanding, high quality, and personal service.
A Qualification for Every Enquiry
Focus on Selling
As the initial point of contact, our receptionist's focus on building rapport and trust with your prospect.
Before joining a chat, your team will be able to preview the conversation. When your team are ready to join the conversation our receptionist will introduce them allowing your team member to start selling straight away.
Our team will only page through the request you specify, all other enquiries will be categorised and forwarded onwards in the relevant direction. Your team will only ever be paged leads whilst ensuring other enquiries, wether they are maintenance requests or supplier related, will be forwarded onto the right person.
Every time an online visitor launches a chat they are promptly greeted by one of our receptionists.
Enquiries are engaged within 5 seconds of launching a chat, boosting your customer’s experience.
Wrap up emails
Wrap up emails
Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquires.
Wrap up emails
Wrap up emails
100% of sales enquires are followed up.
Our reporting clients offers you a full overview of all your chats, your chat and team’s statistics, and details of all your leads.
Have a detailed overview of your chat statistics and key KPI's for measuring your team's performance.
“The chat 4 business feature is an easy and fast way for potential customers to get in contact with us and have their questions answered instantly.” The in depth qualification “ is a great feature as it means if they are not able to get through to someone from Hanover then we can make contact later when someone is available…The transcript from the chat is also sent to us afterwards so we don’t forget to follow up the lead! The set up was very speedy…”
“we would highly recommend this feature [C4B Connect] to anyone who has a business website!”Continue reading →
As a franchise organisation finding a chat service that met the individual needs of our offices has been something we’ve been looking into for some time. With the C4B system we have found one that is able to adapt to our needs, allowing us to bespoke the service while not affecting the underlying innovations within their system. Visitors to our website often have very particular questions that they want to ask relating to property and C4B’s ability to transfer chats straight to agents has allowed us to have a much better relationship with these visitors, and in turn converting them to clients. We look forward to working with C4B over the coming months to really get the most out of this great system.Continue reading →
“C4B have been instrumental in helping us turn website visitors into contacts for our database, but mainly clients for our future. This sounds like I have been asked to write this, but honestly I haven’t. The program is so simple to use for all our users, not crossovers and multiple people on chat, easy to talk to the client on any device and the benefit of the wrap up email/transcript sent to all parties, therefore having all the information sent back to you so you don’t forget. I have used many chat services in my time, but C4B combines concierge chat with the ability to interact as a business yourself! Highly Recommend. If you would like to have any information on them, visit our website or call me personally and will be happy to chat to you how easy it is.”Continue reading →
“I have recently brought C4B onboard into my business. We are a new estate agency priding ourselves on communication so the nature of C4B lent itself to us perfectly. In the short time we have been with them it has captured potential buyers and sellers that otherwise wouldn’t have been without it. The personal service that a real person is at the other end of the chat clients just love. It is a very exciting feeling when the text arrives with a new C4B lead at the end of it, who knows what opportunity it has found for you!”Continue reading →