What is C4B Connect?
C4B Connect is an online chat service designed to engage your online traffic to generate qualified sales leads.
We use an in-house team of UK receptionists and our own specialised software to handle all of your incoming chat requests. We take every visitor through a process designed to identify and qualify sales opportunities. Once qualified, the receptionists invite your team to join the chat, in real time, allowing them to sell directly to the prospect.
C4B converts your online traffic into sales qualified leads ready for your team.
Our receptionists qualify your online visitors before paging out to your sales team and inviting them to the chat. Your team will seamlessly be able to preview the chat and join the conversation, allowing them to chat directly with the prospect whilst they are still engaged.
Our team of receptionists operate the C4B managed chat service 7 days a week. Our team respond to every chat launched from your website within 5 seconds and follow up on all qualified sales leads, ensuring you never miss an opportunity.
Your team are able to pick up and respond to chats from any device. Our platform is browser based, which means set up is effortless and there is no need to download or install software or hardware.
“C4B has become a core part of our online marketing strategy and key driver of leads for the business. Putting it simply, our customers love chat! Not only are we converting our web traffic into high quality leads, but our customer’s are delighted throughout the process. Our sales and recruitment teams are receiving a constant flow of leads to follow up, the whole process is just so easy!
I would highly recommend C4B to anyone looking to make the most of their online presence and deliver an amazing first impression.”Continue reading →
“The chat 4 business feature is an easy and fast way for potential customers to get in contact with us and have their questions answered instantly.” The in depth qualification “ is a great feature as it means if they are not able to get through to someone from Hanover then we can make contact later when someone is available…The transcript from the chat is also sent to us afterwards so we don’t forget to follow up the lead! The set up was very speedy…”
“we would highly recommend this feature [C4B Connect] to anyone who has a business website!”Continue reading →
“We went live with c4b early March and have been thrilled with the results to date.
The training for the team was brilliant, Marcus has been so flexible fitting everyone in.
Easy to follow, informative and the sales team are all using it with ease.
The reception agents are great and I like that we have assistance before and after traditional business hours, the information collected while they page the team is good.
The reporting platform is easy to use and gives me all the information I need on a weekly/monthly basis.”Continue reading →
“Having experienced web chat before and knowing how variable the quality of this type of service could be, it is fair to say I was sceptical when the guys from C4B approached us. Being a provider of care services, we need to ensure that our prospective residents and their relatives are cared for from the outset and I just wasn’t sure that this could be achieved using a chat platform. However, C4B worked with us to understand our requirements, providing a chat solution that was bespoked to meet the needs of our customer. What I like most about C4B is that their team are able to connect qualified sales leads, directly with my sales team in real time, allowing us to be there when they need us most and ensuring the best possible customer experience throughout. C4B are now an extension of my sales team and we wouldn’t be without them!”Continue reading →
As a franchise organisation finding a chat service that met the individual needs of our offices has been something we’ve been looking into for some time. With the C4B system we have found one that is able to adapt to our needs, allowing us to bespoke the service while not affecting the underlying innovations within their system. Visitors to our website often have very particular questions that they want to ask relating to property and C4B’s ability to transfer chats straight to agents has allowed us to have a much better relationship with these visitors, and in turn converting them to clients. We look forward to working with C4B over the coming months to really get the most out of this great system.Continue reading →
“C4B have been instrumental in helping us turn website visitors into contacts for our database, but mainly clients for our future. This sounds like I have been asked to write this, but honestly I haven’t. The program is so simple to use for all our users, not crossovers and multiple people on chat, easy to talk to the client on any device and the benefit of the wrap up email/transcript sent to all parties, therefore having all the information sent back to you so you don’t forget. I have used many chat services in my time, but C4B combines concierge chat with the ability to interact as a business yourself! Highly Recommend. If you would like to have any information on them, visit our website or call me personally and will be happy to chat to you how easy it is.”Continue reading →
“From our experience, Chat4Business has proven to be extremely valuable to both the enquirers and ourselves as an organisation.
We are now able to open dialogue with enquirers at a much earlier stage and are able to offer them the answers and reassurance they need in what is often a very overwhelming period. This new channel of communication has allowed us as an organisation to capture more detailed and personal enquiries through our website in a way that simply wasn’t possible before.
The team at C4B have also been very professional and helpful as we set up the service.”Continue reading →
“I have recently brought C4B onboard into my business. We are a new estate agency priding ourselves on communication so the nature of C4B lent itself to us perfectly. In the short time we have been with them it has captured potential buyers and sellers that otherwise wouldn’t have been without it. The personal service that a real person is at the other end of the chat clients just love. It is a very exciting feeling when the text arrives with a new C4B lead at the end of it, who knows what opportunity it has found for you!”Continue reading →
Every online visitor is greeted and engaged within 5 seconds of launching a chat, boosting your customer experience.
Your sales team are able to interact directly with your prospects whilst they are in buying mode.
Follow up emails
Wrap up emails
Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquiries.
We use a team of in-house UK based receptionist, ensuring consistent quality, clear communication, and local knowledge.
Bespoke Set Up
Bespoke Set Up
Every business is different, which is why we offer complete flexibility for you to tailor the service to your needs.
Our receptionist are able to direct your chats to different teams or office locations based on individual requirements.
All of your data is stored securely and follows GDPR compliance.
Pre-uploaded brochures and files can be sent to your visitors.
Our reporting console offers you a complete overview of your past chats, team statistics, and details of your leads