What is C4B Connect?
C4B Connect is an online chat service designed to engage your online traffic to generate qualified sales leads.
We use an in-house team of UK receptionists and our own specialised software to handle all of your incoming chat requests. We take every visitor through a process designed to identify and qualify sales opportunities. Once qualified, the receptionists invite your team to join the chat, in real time, allowing them to sell directly to the prospect.
C4B converts your online traffic into sales qualified leads ready for your team.
Our receptionists qualify your online visitors before paging out to your sales team and inviting them to the chat. Your team will seamlessly be able to preview the chat and join the conversation, allowing them to chat directly with the prospect whilst they are still engaged.
Our team of receptionists operate the C4B managed chat service 7 days a week. Our team respond to every chat launched from your website within 5 seconds and follow up on all qualified sales leads, ensuring you never miss an opportunity.
Your team are able to pick up and respond to chats from any device. Our platform is browser based, which means set up is effortless and there is no need to download or install software or hardware.
What our customers say:
‘I have recently brought C4B onboard into my business. We are a new estate agency priding ourselves on communication so the nature of C4B lent itself to us perfectly. In the short time we have been with them it has captured potential buyers and sellers that otherwise wouldn’t have been without it. The personal service that a real person is at the other end of the chat clients just love. It is a very exciting feeling when the text arrives with a new C4B lead at the end of it, who knows what opportunity it has found for you!’
Marcus Feinhols, Fine Homes Property
Every online visitor is greeted and engaged within 5 seconds of launching a chat, boosting your customer experience.
Your sales team are able to interact directly with your prospects whilst they are in buying mode.
Follow up emails
Wrap up emails
Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquiries.
We use a team of in-house UK based receptionist, ensuring consistent quality, clear communication, and local knowledge.
Bespoke Set Up
Bespoke Set Up
Every business is different, which is why we offer complete flexibility for you to tailor the service to your needs.
Our receptionist are able to direct your chats to different teams or office locations based on individual requirements.
All of your data is stored securely and follows GDPR compliance.
Pre-uploaded brochures and files can be sent to your visitors.
Our reporting console offers you a complete overview of your past chats, team statistics, and details of your leads