Fully Managed Online Chat for Care Homes

We understand the importance of a personal touch when working in care. C4B's fully managed sales chat offers care homes a lead generation solution with an important empathetic, compassionate, and human touch.

Personal Experiences

Our team greet your online visitors and begin engaging with them from the moment they launch their chat. As we use a fully UK based team of receptionist, we are able to provide an outstanding, high quality, and personal service that is designed to be empathetic and helpful.

Extension of brand

Fully managed chat is much more than a sales tool, it is an extension of your brand and your customer experience. Our team strive to consistently deliver your brand's value, offering quality responses with engaging communication platform.

Sales focused

Our chat is orientated to produce qualified leads and to follow up on prospects, driving occupancy through sales. However, our receptionists also handle, categorise, and direct all of your other incoming enquiries. This ensures that your team will be able to deliver your brand experience regardless of the nature of your visitors enquires.

Rapid Response

Rapid Response

Every time an online visitor launches a chat they are promptly greeted by one of our receptionists.

Rapid Response

Rapid Response

Enquiries are engaged within 5 seconds of launching a chat, boosting your customer’s experience.

Wrap up emails

Wrap up emails

Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquires.

Wrap up emails

 

Wrap up emails

100% of sales enquires are followed up.

Reporting

Reporting

Our reporting clients offers you a full overview of all your chats, your chat and team’s statistics, and details of all your leads.

Reporting

 

Reporting

Have a detailed overview of your chat statistics and key KPI's for measuring your team's performance.