Fully Managed Online Chat for the Care Sector
We understand the importance of a personal touch when working in care. C4B's fully managed sales chat offers care homes a lead generation solution with an important empathetic, compassionate, and human touch.
Our team greet your online visitors and begin engaging with them from the moment they launch their chat. As we use a fully UK based team of receptionist, we are able to provide an outstanding, high quality, and personal service that is designed to be empathetic and helpful.
Extension of brand
Fully managed chat is much more than a sales tool, it is an extension of your brand and your customer experience. Our team strive to consistently deliver your brand's value, offering quality responses with engaging communication platform.
Our chat is orientated to produce qualified leads and to follow up on prospects, driving occupancy through sales. However, our receptionists also handle, categorise, and direct all of your other incoming enquiries. This ensures that your team will be able to deliver your brand experience regardless of the nature of your visitors enquires.
Every time an online visitor launches a chat they are promptly greeted by one of our receptionists.
Enquiries are engaged within 5 seconds of launching a chat, boosting your customer’s experience.
Wrap up emails
Wrap up emails
Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquires.
Wrap up emails
Wrap up emails
100% of sales enquires are followed up.
Our reporting clients offers you a full overview of all your chats, your chat and team’s statistics, and details of all your leads.
Have a detailed overview of your chat statistics and key KPI's for measuring your team's performance.
“C4B has become a core part of our online marketing strategy and key driver of leads for the business. Putting it simply, our customers love chat! Not only are we converting our web traffic into high quality leads, but our customer’s are delighted throughout the process. Our sales and recruitment teams are receiving a constant flow of leads to follow up, the whole process is just so easy!
I would highly recommend C4B to anyone looking to make the most of their online presence and deliver an amazing first impression.”Continue reading →
“We went live with c4b early March and have been thrilled with the results to date.
The training for the team was brilliant, Marcus has been so flexible fitting everyone in.
Easy to follow, informative and the sales team are all using it with ease.
The reception agents are great and I like that we have assistance before and after traditional business hours, the information collected while they page the team is good.
The reporting platform is easy to use and gives me all the information I need on a weekly/monthly basis.”Continue reading →
“Having experienced web chat before and knowing how variable the quality of this type of service could be, it is fair to say I was sceptical when the guys from C4B approached us. Being a provider of care services, we need to ensure that our prospective residents and their relatives are cared for from the outset and I just wasn’t sure that this could be achieved using a chat platform. However, C4B worked with us to understand our requirements, providing a chat solution that was bespoked to meet the needs of our customer. What I like most about C4B is that their team are able to connect qualified sales leads, directly with my sales team in real time, allowing us to be there when they need us most and ensuring the best possible customer experience throughout. C4B are now an extension of my sales team and we wouldn’t be without them!”Continue reading →
“From our experience, Chat4Business has proven to be extremely valuable to both the enquirers and ourselves as an organisation.
We are now able to open dialogue with enquirers at a much earlier stage and are able to offer them the answers and reassurance they need in what is often a very overwhelming period. This new channel of communication has allowed us as an organisation to capture more detailed and personal enquiries through our website in a way that simply wasn’t possible before.
The team at C4B have also been very professional and helpful as we set up the service.”Continue reading →