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Fully Managed Live Chat

C4B is a sales platform for your website delivered through fully managed chat. We strive to deliver consistent, high quality, and ‘oven ready’ leads straight to your team. The true value of C4B is the ability for your team to join the chat in real time straight from their computer or smart phone.

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Engage

Our team greet your online visitors and begin engaging with them from the moment they launch their chat. We use a fully UK based team of professional receptionists, we are able to provide an outstanding, high quality, and personal service.

Qualify

Every prospect is screened by professional receptionists, who follow a stringent qualification process before paging your team. Once qualified, our team will continue to contextualise your prospect's enquiry using our further qualification process or following your own bespoke process.

Connect

Once a lead is qualified, our receptionists will page your team by email or text and invite them to join the chat whilst the prospect is still engaged. Your team member will be able to preview the conversation, understand what they are looking for, and start selling straight to the prospect.

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Our Partners

Winkworth Porthaven Logo Berkley Care Group cumnorhillhouse Badminton Place Groveland Park Leycester House Portobello Place Ryefield Court Shinfield View Pressbeau Jackson Property Logo Kurt Wyman Logo Fine Homes Property Logo Hanover Residential Total Living Care

Reasons to Choose C4B

C4B connect is a powerful communications channel for your website. C4B connect is a fully managed sales chat platform, allowing prospective customers to actively interact with your brand and sales team in real-time directly through your website.

Rapid Response

Rapid Response

Every online visitor is greeted and engaged within 5 seconds of launching a chat, boosting your customer’s experience.

Rapid Response

Rapid Response

Every online visitor is greeted and engaged within 5 seconds of launching a chat, boosting your customer’s experience

Wrap up emails

Wrap up emails

Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquires.

Wrap up emails

 

Wrap up emails

Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquires.

Reporting

Reporting

Our reporting clients offers you a full overview of all your chats, your chat and team’s statistics, and details of all your leads.

Reporting

 

Reporting

C4B's reporting console offers you a full overview of all your chats,  team statistics, and details of all your leads.

Unbeatable Pricing

C4B offers highly competitive pricing for fully managed chat.

Our prices start at 10p per hour, allowing you to deliver an outstanding customer experience and expand your team at an affordable rate.

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Testimonial
  • “C4B has become a core part of our online marketing strategy and key driver of leads for the business. Putting it simply, our customers love chat! Not only are we converting our web traffic into high quality leads, but our customer’s are delighted throughout the process. Our sales and recruitment teams are receiving a constant flow of leads to follow up, the whole process is just so easy!

    I would highly recommend C4B to anyone looking to make the most of their online presence and deliver an amazing first impression.”

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  • “The chat 4 business feature is an easy and fast way for potential customers to get in contact with us and have their questions answered instantly.” The in depth qualification “ is a great feature as it means if they are not able to get through to someone from Hanover then we can make contact later when someone is available…The transcript from the chat is also sent to us afterwards so we don’t forget to follow up the lead! The set up was very speedy…”

    “we would highly recommend this feature [C4B Connect] to anyone who has a business website!”

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  • “We went live with c4b early March and have been thrilled with the results to date.

    The training for the team was brilliant, Marcus has been so flexible fitting everyone in.

    Easy to follow, informative and the sales team are all using it with ease.

    The reception agents are great and I like that we have assistance before and after traditional business hours, the information collected while they page the team is good.

    The reporting platform is easy to use and gives me all the information I need on a weekly/monthly basis.”

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  • “Having experienced web chat before and knowing how variable the quality of this type of service could be, it is fair to say I was sceptical when the guys from C4B approached us.  Being a provider of care services, we need to ensure that our prospective residents and their relatives are cared for from the outset and I just wasn’t sure that this could be achieved using a chat platform.   However, C4B worked with us to understand our requirements, providing a chat solution that was bespoked to meet the needs of our customer.   What I like most about C4B is that their team are able to connect qualified sales leads, directly with my sales team in real time, allowing us to be there when they need us most and ensuring the best possible customer experience throughout.  C4B are now an extension of my sales team and we wouldn’t be without them!”

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  • As a franchise organisation finding a chat service that met the individual needs of our offices has been something we’ve been looking into for some time. With the C4B system we have found one that is able to adapt to our needs, allowing us to bespoke the service while not affecting the underlying innovations within their system. Visitors to our website often have very particular questions that they want to ask relating to property and C4B’s ability to transfer chats straight to agents has allowed us to have a much better relationship with these visitors, and in turn converting them to clients. We look forward to working with C4B over the coming months to really get the most out of this great system.

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  • “From our experience, Chat4Business has proven to be extremely valuable to both the enquirers and ourselves as an organisation.

    We are now able to open dialogue with enquirers at a much earlier stage and are able to offer them the answers and reassurance they need in what is often a very overwhelming period. This new channel of communication has allowed us as an organisation to capture more detailed and personal enquiries through our website in a way that simply wasn’t possible before.

    The team at C4B have also been very professional and helpful as we set up the service.”

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  • “I have recently brought C4B onboard into my business. We are a new estate agency priding ourselves on communication so the nature of C4B lent itself to us perfectly. In the short time we have been with them it has captured potential buyers and sellers that otherwise wouldn’t have been without it. The personal service that a real person is at the other end of the chat clients just love. It is a very exciting feeling when the text arrives with a new C4B lead at the end of it, who knows what opportunity it has found for you!”

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  • “C4B have been instrumental in helping us turn website visitors into contacts for our database, but mainly clients for our future. This sounds like I have been asked to write this, but honestly I haven’t. The program is so simple to use for all our users, not crossovers and multiple people on chat, easy to talk to the client on any device and the benefit of the wrap up email/transcript sent to all parties, therefore having all the information sent back to you so you don’t forget. I have used many chat services in my time, but C4B combines concierge chat with the ability to interact as a business yourself! Highly Recommend. If you would like to have any information on them, visit our website or call me personally and will be happy to chat to you how easy it is.”

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